FAQ
Have a question?
Add the products to your cart, fill in your shipping details, choose your payment method, then confirm your order. You’ll receive a confirmation email.
We accept Mada, Visa, MasterCard, Apple Pay, Samsung Pay, and STC Pay. We also offer installment plans via Tamara and Tabby. Provider terms may apply.
Yes, all prices are VAT inclusive, unless stated otherwise.
If your order hasn’t shipped yet, contact us immediately to modify or cancel it. After shipment, our Return & Refund Policy applies.
Shipping fees are shown at checkout based on your city and package weight. Free shipping may be available for certain orders.
Yes, we’ll send you a tracking number as soon as your order is handed over to the shipping carrier.
Yes, we provide installation in Riyadh and across the rest of Saudi Arabia. We’ll confirm availability and schedule after reviewing your location.
Mounting the devices, running Cat6 or coax cables (according to the system), configuring the settings, linking the mobile app, and a full system test.
Note: With installation that includes wiring, the included cable run is 25 meters per camera. For example, if you order 4 cameras with installation and wiring, you have 4 × 25 m = 100 m included. Any additional length is charged at SAR 5 per meter.
Recording works locally on the DVR or NVR without an internet connection. You only need the internet for remote viewing and cloud notifications.
IP systems run over your network using Cat6 cabling and a PoE switch, offering higher quality and greater flexibility. Analog systems use coax, making them suitable for budget-friendly upgrades. We recommend IP for most projects.
It depends on the number of cameras, resolution, frame rate, and compression method. We can calculate the right capacity for you before you buy.
Yes, we offer solutions compatible with access control systems, video intercoms, and select smart locks. Let us know your door type and existing setup.
Manufacturer warranty from the authorized distributor, typically 24 months for most electronic devices and 12 months for accessories, covering manufacturing defects only.
We accept exchanges or returns in accordance with our policy within a specified period from the date of receipt, provided the product is in its original condition with all accessories
Make sure your internet connection is working, your username and password are correct, and the app is up to date. If the problem persists, contact support.
Yes, we’ll walk you through the basic steps for recording, alerts, and viewing on your phone and computer.