Terms of Service

By using our website or purchasing through it, you agree to be bound by the following terms and conditions:

1. Eligibility

  • Our services are available only to individuals who can legally enter into contracts under Saudi Arabian law.

  • Minors (under 18) may use the website or purchase products under the supervision of a parent or legal guardian.

  • If you access the website from outside Saudi Arabia, you are responsible for complying with your local laws.

2. Account Responsibility

  • You are responsible for maintaining the confidentiality of your account login details.

  • Any activity carried out through your account is your responsibility.

  • Notify us immediately if you detect any suspicious or unauthorized activity.

  • We reserve the right to suspend or terminate accounts that violate our policies or are used illegally.

3. Website Security

  • It is strictly prohibited to attempt to hack, disrupt, or gain unauthorized access to our website, servers, or data.

  • Sending viruses, harmful code, or spam is prohibited.

  • Violations may result in legal action.

4. Products & Pricing

  • We strive to provide accurate product information (images, specifications, prices), but typographical or technical errors may occur.

  • Product colors may vary due to display settings.

  • Prices and stock availability are subject to change without notice.

  • In case of incorrect pricing or specifications, we reserve the right to amend or cancel your order and notify you.

5. Payment

  • We accept the payment methods listed on our checkout page (bank cards, Apple Pay, bank transfer, etc.).

  • Payments are processed securely through trusted gateways; we do not store your bank card details.

  • For bank transfers, orders will be processed only after payment confirmation.

6. Shipping & Delivery

  • Orders are shipped through approved courier companies.

  • Delivery times vary by city or country. A tracking number will be provided upon shipment.

  • The customer is responsible for providing the correct shipping address and contact information.

7. Returns & Exchanges

  • You may request a return within 3 days of receiving the product or an exchange within 7 days, provided the product is in its original condition and packaging.

  • Custom or made-to-order products may not be eligible for return.

  • Shipping costs are non-refundable unless the return is due to our error.

8. Warranty & Repairs

  • All products come with a 2-year warranty from the date of purchase.

  • The warranty does not cover damage caused by misuse or unauthorized installation.

  • In case of a manufacturing defect, we will repair or replace the product according to our warranty policy.

9. Electronic Communication

  • By using our website, you agree to receive communications from us via email, phone, or notifications.

  • Calls may be recorded for quality and training purposes.

10. Changes to Terms

  • We reserve the right to update these terms at any time without prior notice.

  • Continued use of our website after updates means you accept the revised terms.

📞 +966 55 930 0364
📧 support@almdaralamny.com